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Resolved
almost 2 years ago February 21, 02:18PM PST
Our team has resolved the issue.
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Monitoring
almost 2 years ago February 21, 01:59PM PST
Our team has resolved the issue and we are actively monitoring our accounts.
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Identified
almost 2 years ago February 21, 01:58PM PST
Our team has identified and fixed the issue. We are no longer seeing the error message. Our team will continue to monitor.
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Investigating
almost 2 years ago February 21, 01:48PM PST
The Jane team is actively investigating why some accounts are intermittently receiving an error message that says 502 or 504 gateway timeout when accessing their account.
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