"This item could not be saved" error when creating new patients


March 22, 2023
Impacted area

Resolved
over 1 year ago
March 22, 05:37PM PDT
This issue is now resolved. You may need to reload Jane to see this fix update within your account. Thanks again for your patience!
Monitoring
over 1 year ago
March 22, 05:15PM PDT
The fix for this error is currently being rolled out across all accounts, and we will update here again once this is fully resolved. Thanks for your patience!
Identified
over 1 year ago
March 22, 04:34PM PDT
We've noticed an issue with new patient creation, and a fix is underway. We'll keep you posted as soon as we have an update.
Investigating
over 1 year ago
March 22, 04:31PM PDT
We've noticed an issue with new patient creation, and our team is currently working on a fix.