|
Resolved
over 1 year ago March 28, 09:57AM PDT
This issue has now been resolved.
Any URLs ending in "janeapp.com.au" that you or your clients previously used to access your Jane account can now be used again. This goes for both your online booking URL and your schedule. We will continue to keep the temporary "-au.janeapp.com" URL active as well.
|
|
Monitoring
over 1 year ago March 24, 06:39PM PDT
We've implemented a temporary fix for affected Australian clinics so they can access their account. Users can now access their account by changing their URL to -au.janeapp.com instead of janeapp.com.au.
Detailed information sent by email to all account owners - please check your email.
|
|
Identified
over 1 year ago March 24, 05:39PM PDT
We’re continuing to see certain Australian customers who are not be able to access their accounts. We're continuing to work with our domain name service provider to resolve the issue as quickly as possible.
|
|
Identified
over 1 year ago March 24, 04:43PM PDT
We’re continuing to see certain Australian customers who are not be able to access their accounts. We're continuing to work with our domain name service provider to resolve the issue as quickly as possible.
|
|
Identified
over 1 year ago March 24, 04:07PM PDT
We’re continuing to see certain Australian customers are unable to access their accounts. We’re working with our domain name service provider to resolve the issue as quickly as possible.
|
|
Identified
over 1 year ago March 24, 03:36PM PDT
We’re continuing to see certain Australian customers who are not be able to access their accounts. We're continuing to work with our domain name service provider to resolve the issue as quickly as possible.
|
|
Identified
over 1 year ago March 24, 03:05PM PDT
We’re continuing to see certain Australian customers not be able to access their accounts. We’re working with our domain name service provider to resolve the issue as quickly as possible.
|
|
Investigating
over 1 year ago March 24, 02:29PM PDT
Some Australian clinics are experiencing trouble accessing their accounts. We are currently working on a fix for this and will update you as soon as possible.
|