A subset of users are experiencing intermittent disruptions accessing Jane


May 03, 2023
Impacted area

Resolved
over 1 year ago
May 03, 12:48PM PDT
Our team has released a fix to address an issue that was causing a subset of accounts to be unable to access their account. All users should be able to access their accounts now as normal.
Monitoring
over 1 year ago
May 03, 12:16PM PDT
Our team has released a fix to address an issue that was causing a subset of accounts to be unable to access their account. We’re continuing to monitor this fix and will provide more updates shortly.
Investigating
over 1 year ago
May 03, 11:48AM PDT
Our team is currently investigating an issue in which a subset of accounts are unable to access their account. We’re continuing to determine the root of this issue, and will update with more information.