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Resolved
over 1 year ago May 17, 01:20PM PDT
This issue is now resolved. Claim submission submitted through the TELUS eClaims integration and portal should now go through as expected.
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Monitoring
over 1 year ago May 17, 12:36PM PDT
We are now seeing TELUS eClaims submissions go through successfully. We will continue to monitor while we wait for confirmation that the issue has been resolved by TELUS.
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Identified
over 1 year ago May 17, 12:07PM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error again. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
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Monitoring
over 1 year ago May 17, 11:48AM PDT
We are now seeing TELUS eClaims submissions go through successfully. We will continue to monitor while we wait for confirmation that the issue has been resolved by TELUS.
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Identified
over 1 year ago May 17, 11:17AM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
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Identified
over 1 year ago May 17, 10:41AM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
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Investigating
over 1 year ago May 17, 10:08AM PDT
Our team has noticed an increased amount of TELUS eClaims insurance submissions resulting in a time-out error. Please refrain from submitting new claims for the time being. We have reached out to the TELUS team to investigate further and will provide updates shortly.
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