TELUS submission time-out errors


May 17, 2023
Impacted area Telus E Claims

Resolved
10 months ago
May 17, 01:20PM PDT
This issue is now resolved. Claim submission submitted through the TELUS eClaims integration and portal should now go through as expected.
Monitoring
10 months ago
May 17, 12:36PM PDT
We are now seeing TELUS eClaims submissions go through successfully. We will continue to monitor while we wait for confirmation that the issue has been resolved by TELUS.
Identified
10 months ago
May 17, 12:07PM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error again. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
Monitoring
10 months ago
May 17, 11:48AM PDT
We are now seeing TELUS eClaims submissions go through successfully. We will continue to monitor while we wait for confirmation that the issue has been resolved by TELUS.
Identified
10 months ago
May 17, 11:17AM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
Identified
10 months ago
May 17, 10:41AM PDT
TELUS eClaims has confirmed an issue that causes insurance submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates shortly.
Investigating
10 months ago
May 17, 10:08AM PDT
Our team has noticed an increased amount of TELUS eClaims insurance submissions resulting in a time-out error. Please refrain from submitting new claims for the time being. We have reached out to the TELUS team to investigate further and will provide updates shortly.