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Resolved
over 1 year ago May 30, 07:32PM PDT
This issue is now resolved. Manulife claim submissions submitted through the TELUS eClaims integration and portal should now go through as expected.
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Monitoring
over 1 year ago May 30, 02:58PM PDT
We are seeing most Manulife submissions go through successfully. We will continue to monitor while we wait for confirmation that the issue has been resolved by TELUS.
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Investigating
over 1 year ago May 30, 02:46PM PDT
TELUS eClaims has notified us of an issue that causes Manulife submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates as they become available.
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