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Resolved
over 1 year ago July 04, 12:42PM PDT
This issue is now resolved. Manulife Physiotherapy claim submissions submitted through the TELUS eClaims integration and portal should now go through as expected.
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Monitoring
over 1 year ago July 04, 12:13PM PDT
We are seeing most Manulife submissions go through successfully.
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Investigating
over 1 year ago July 04, 08:12AM PDT
TELUS eClaims has notified us of an issue that causes Physiotherapy claim submissions for Manulife to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates as they become available.
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