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Resolved
8 months ago September 08, 09:57AM PDT
Looks like Square has resolved their service disruption, and everything is behaving as expected again.
If you have any questions about your Square Terminal payments over the past 24 hours, please use the Need Help? menu in your Jane account to contact us, and we'll be able to take a look.
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Monitoring
8 months ago September 08, 09:10AM PDT
Square has now resolved their service disruption from yesterday, but also mentioned that there may be a delay in updates to their reporting and transaction information, which may impact your Square Terminal connected to Jane.
If you're needing help with anything related to Square and your Jane account, please reach out to us using the Need Help? menu in your Jane account.
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Monitoring
8 months ago September 08, 06:30AM PDT
Square implemented a fix this morning at 1:16am PDT, and all their services are slowly coming back online.
Jane Payments and the Jane Payments Terminal are not affected by this outage.
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Identified
8 months ago September 07, 07:52PM PDT
Square is still actively working to resolve the disruption affecting multiple Square Services.
Jane Payments and the Jane Payments Terminal are not affected.
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Identified
8 months ago September 07, 02:25PM PDT
Square is still experiencing disruptions with all their payment services. We'll provide an update as soon as we have one from their team!
Jane Payments and the Jane Payments Terminal is not affected.
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Identified
8 months ago September 07, 12:27PM PDT
Square is still experiencing disruptions with all their payment services. They're advising that you do not try to log out of or restart your terminal.
The Jane Payments Terminal is not affected.
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Investigating
8 months ago September 07, 11:57AM PDT
Square is reporting a disruption to their services across all their products. This may prevent you from being able to take payments on your Square Terminal that's connected to Jane.
The Jane Payments Terminal is not affected by this.
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