TELUS eClaims Submissions Timeouts


November 08, 2023
Impacted area Telus E Claims

Resolved
6 months ago
November 08, 10:19AM PST
TELUS has confirmed service has been restored as of 9:17 AM PDT. Our team has confirmed that claim submissions through the TELUS eClaims Integration is working as expected. Thank you
Investigating
6 months ago
November 08, 08:00AM PST
TELUS eClaims has notified us of an issue causing claim submissions to fail and display a time-out error. Please refrain from submitting new claims for the time being. We will provide more updates as they become available.