TELUS eClaims - Canada Life Submission Errors


February 27, 2024
Impacted area Telus E Claims

Resolved
3 months ago
February 27, 03:27PM PST
We are considering this to be resolved. Our team has confirmed that claim submissions through Jane’s TELUS eClaims integration are working as expected.
Monitoring
3 months ago
February 27, 01:53PM PST
We are seeing successful Canada Life claim submissions through the TELUS eClaims integration. We are continuing to monitor our logs until fully resolved.
Investigating
3 months ago
February 27, 08:50AM PST
Users are reporting submission errors through the TELUS eClaims integration, specifically impacting Canada Life claim submissions. We'll keep you updated as soon as TELUS eClaims provides more information.