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Resolved
5 months ago June 21, 01:15PM PDT
TELUS has confirmed service has been restored as of 12:55PM PDT. Our team has confirmed that claim submissions through the TELUS eClaims Integration is working as expected.
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Monitoring
5 months ago June 21, 11:19AM PDT
TELUS is currently investigating an outage with Canada Life and intermittent submission issues for Manulife. We’ll keep you updated as soon as they provide more information. In the meantime, you are welcome to retry submitting to Manulife by removing the claim > adding the claim > submitting.
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Investigating
5 months ago June 21, 09:20AM PDT
TELUS is reporting intermittent submission timeouts for Manulife and Canada Life, which affects submissions taken through both the TELUS eClaims Integration in Jane and the TELUS eClaims portal. We'll keep you updated as soon as they provide more information.
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