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Resolved
about 2 years ago November 09, 05:41PM PST
All fixed! If you're still receiving an error when sending a pay balance email, please click your name in the top right of Jane, and click "Reload Jane."
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Monitoring
about 2 years ago November 09, 05:20PM PST
The fix for this issue is currently rolling out.
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Identified
about 2 years ago November 09, 04:19PM PST
We're still hard at work putting out that fix. We'll keep you updated right here.
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Identified
about 2 years ago November 09, 03:36PM PST
Our team has identified the issue with the Pay Balance button within a patient's Billing tab. We are working on a fix.
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Investigating
about 2 years ago November 09, 03:24PM PST
We have identified an issue with the Pay Balance button within a patient's Billing tab. We are investigating now.
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