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Resolved
5 months ago July 01, 11:05AM PDT
Payfirma has confirmed that they have reversed all duplicate payments. This will not appear in Jane. If you have any questions, please contact Payfirma directly: support@payfirma.com, or by calling 1-800-747-6883.
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Monitoring
5 months ago June 28, 02:01PM PDT
Payfirma has confirmed that they are still working on resolving the issue where customers were experiencing duplicate charges to patients. This will not appear in Jane. If you have any questions, please contact Payfirma directly: support@payfirma.com, or by calling 1-800-747-6883.
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Identified
5 months ago June 25, 08:30AM PDT
Payfirma has confirmed that they are still working on resolving the issue where customers were experiencing duplicate charges to patients. This will not appear in Jane. If you have any questions, please contact Payfirma directly: support@payfirma.com, or by calling 1-800-747-6883.
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Identified
5 months ago June 24, 08:28AM PDT
Payfirma has confirmed that reversals of duplicate charges to patients is in progress, and expected to be completed today, Monday, June 24th. This will not appear in Jane.
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Investigating
5 months ago June 21, 12:53PM PDT
We've received reports that some customers using the Payfirma integration may be experiencing duplicate charges to patients. This is not visible in Jane, but on the patient's statements.
Payfirma is currently investigating the issue, and have suggested you hold off on processing refunds for the time being. Please reach out to our team if you have questions.
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