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Resolved
about 2 months ago September 26, 09:12AM PDT
TELUS has confirmed service has been restored as of 8:49 AM PT. Our team has confirmed that claim submissions through the TELUS eClaims Integration is working as expected. Thank you!
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Identified
about 2 months ago September 26, 08:19AM PDT
TELUS Support teams have identified the issue and are in the process of restoring the service. We'll keep you updated as soon as TELUS eClaims provides more information.
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Investigating
about 2 months ago September 26, 08:17AM PDT
TELUS is reporting claim submission failures, which affects submissions taken through both the TELUS eClaims Integration in Jane and TELUS eClaims portal. We'll keep you updated as soon as they provide more information.
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