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Resolved
about 1 month ago October 09, 08:34AM PDT
TELUS has confirmed service has been restored for Canada Life as of October 8, 2024 at 7:24 PM PT. Our team has confirmed that claim submissions through the TELUS eClaims Integration is working as expected. Thank you!
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Investigating
about 1 month ago October 07, 12:35PM PDT
TELUS is reporting submission timeouts for Canada Life, which affects submissions taken through both the TELUS eClaims Integration in Jane and the TELUS eClaims portal. We'll keep you updated as soon as they provide more information.
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