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Resolved
30 days ago October 22, 08:16AM PDT
We are seeing successful re-authentications and claim submissions within Jane using the Pacific Blue Cross integration. Thank you!
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Investigating
about 1 month ago October 21, 06:09PM PDT
Some users are experiencing re-authentication issues with the Pacific Blue Cross integration in Jane, affecting claim submissions. Please consider temporarily submitting claims through the PROVIDERnet portal. Alternatively, the current workaround is to remove and re-add the integration: https://jane.app/guide/pacific-blue-cross-setting-up-your-providernet-integration. We’ll provide updates as soon as possible. Thank you.
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Investigating
about 1 month ago October 21, 04:44PM PDT
Some users are reporting re-authentication issues for their Pacific Blue Cross integration within Jane, which affects submissions taken through the Pacific Blue Cross integration in Jane. Please temporarily submit claims directly through the PROVIDERnet portal. We'll keep you updated with new information as soon as possible.
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