TELUS eClaims - Submission Timeouts


January 27, 2025
Impacted area Telus E Claims

Resolved
about 2 months ago
January 27, 03:09PM PST
TELUS has confirmed service has been restored for all insurers. Our team has confirmed that claim submissions through the TELUS eClaims Integration are working as expected. Thank you!
Monitoring
about 2 months ago
January 27, 01:56PM PST
TELUS is reporting submission timeouts for all insurers, which affects submissions taken through both the TELUS eClaims Integration in Jane and the TELUS eClaims portal. We are continuing to monitor for successful attempts.