TELUS eClaims - Submissions Failing


June 13, 2025
Impacted area Telus E Claims

Resolved
2 months ago
June 13, 11:26AM PDT
Our team has confirmed that claim submissions through the TELUS eClaims Integration are working as expected. Thank you for your patience!
Monitoring
2 months ago
June 13, 11:16AM PDT
We are seeing successful submissions through the TELUS eClaims Integration and are continuing to monitor. Thank you for your patience!
Investigating
2 months ago
June 13, 08:31AM PDT
TELUS is experiencing an outage for all insurers, which affects submissions taken through both the TELUS eClaims Integration in Jane and the TELUS eClaims portal. We'll keep you updated as soon as they provide more information. Thank you.