|
Resolved
1 day ago October 21, 06:33AM PDT
AWS has confirmed their outage is fully resolved, and we’re happy to share that everything in Jane is now operating as expected.
Thank you for your patience!
|
|
Monitoring
2 days ago October 20, 09:41PM PDT
AWS has confirmed that their outage is now resolved, and we’re continuing to see steady improvement across Jane. Our teams are closely monitoring system performance as all services recover. Some customers may still experience intermittent issues with: SMS MFA Codes & Reminders | Patient Mobile App Messaging | Telehealth | Charting Supervision | Logins | We’ll continue to monitor until all systems are fully stable and will share another update once recovery is complete.
|
|
Monitoring
2 days ago October 20, 07:55PM PDT
AWS has confirmed that their outage is now resolved, and we’re continuing to see steady improvement across Jane. Our teams are closely monitoring system performance as all services recover.
Some customers may still experience intermittent issues with:
SMS MFA Codes & Reminders
| Patient Mobile App Messaging
| Telehealth
| Charting Supervision
| Logins |
We’ll continue to monitor until all systems are fully stable and will share another update once recovery is complete.
|
|
Monitoring
2 days ago October 20, 05:33PM PDT
AWS has reported that their outage has been resolved. We’re continuing our own mitigation and monitoring efforts while all systems fully recover — including SMS MFA Codes & Reminders, Patient Mobile App Messaging, Support Communication tools, and Telehealth calls. Providers and patients may receive an error when attempting to join their call.
|
|
Monitoring
2 days ago October 20, 04:42PM PDT
AWS has reported that their outage has been resolved. We’re continuing our own mitigation and monitoring efforts while all systems fully recover — including SMS MFA Codes & Reminders, Patient Mobile App Messaging, and our Support Communication tools.
Some customers may still experience brief delays or intermittent issues as services stabilize. We’ll continue to monitor closely and provide another update once everything is fully back to normal.
|
|
Monitoring
2 days ago October 20, 02:46PM PDT
We’re starting to see services recover — including SMS MFA Codes & Reminders, Patient Mobile App Messaging, and our Support Communication tools — but the outage at AWS isn’t fully resolved yet. Some customers may still experience delays or intermittent issues. Our team is continuing to monitor closely, and we’ll share another update as soon as we have more information.
|
|
Monitoring
2 days ago October 20, 11:03AM PDT
Our Support Team is currently seeing successful calls and emails. We are continuing to monitor the Amazon Web Services (AWS) outage. SMS messages, including MFA codes, may be delayed due to the ongoing AWS outage. Other features in Jane may be affected as well. We will provide updates as soon as we learn more.
|
|
Investigating
2 days ago October 20, 09:33AM PDT
Our Support Team is currently experiencing issues sending and receiving calls and emails due to the outage impacting Amazon Web Services (AWS). Other features may be affected. Specifically, we're seeing a degradation on SMS based functionality. We will provide updates as soon as we learn more.
|