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Resolved
7 months ago October 23, 11:37AM PDT
This issue is now resolved.
We recently introduced a small promotion encouraging users who log in with SMS codes to try using an Authenticator App instead. This appeared for some users starting on September 22, 2025, or after their second SMS-based login.
To prevent any confusion during login, we’ve made a few updates:
We’ve turned off the Authenticator App promotion for now, we’ve paused any in-app messaging that encouraged switching from SMS to the Authenticator App, and we’re also temporarily rolling back a recent change that increased how often MFA prompts appeared - this will help reduce login interruptions.
Thanks for your patience while we worked to get this resolved!
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Identified
7 months ago October 23, 10:33AM PDT
We’re aware of an issue affecting Two-Factor Authentication and are working to resolve it. Please try closing and reopening your browser before signing in again.
Still stuck? Let us know your device, browser, where you're getting stuck (password or 2FA), and whether you're prompted for an SMS or app code. We appreciate your patience and are here to help.
For more info on 2FA troubleshooting and best practices, check out our 2FA guide: https://jane.app/guide/2-step-verification-faq
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Investigating
7 months ago October 23, 10:03AM PDT
We’re currently experiencing issues with Two-Factor Authentication (2FA), which may prevent some users from signing in. Our team is investigating and working to resolve it quickly. Your account remains secure, and 2FA will stay enabled throughout this process. Updates will be posted here as they become available. Thanks for your patience!
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