Resolved Incidents
October 20, 2025
AWS Outage
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October 15, 2025
US Demo Site is temporarily offline.
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September 18, 2025
Issue joining Online Appointments using Chrome and iOS 26
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September 09, 2025
PBC Outage may cause submissions to fail
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July 16, 2025
Pacific Blue Cross Outage
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July 09, 2025
Support Phone Line Outage
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June 13, 2025
TELUS eClaims - Submissions Failing
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June 12, 2025
TELUS eClaims - Submissions Failing
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June 12, 2025
Documo Outbound Fax Outage
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June 11, 2025
Pacific Blue Cross Outage
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April 30, 2025
Pacific Blue Cross Outage
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April 29, 2025
TELUS eClaims - Submissions Failing
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April 26, 2025
Pacific Blue Cross PROVIDERnet Outage
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March 31, 2025
In-App Chat Unavailable
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March 14, 2025
Pacific Blue Cross Outage
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March 12, 2025
Pacific Blue Cross Outage
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February 18, 2025
TELUS eClaims - Submission Timeouts
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January 27, 2025
In-App Chat and AI Sidekick Unavailable
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January 27, 2025
TELUS eClaims - Submission Timeouts
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January 09, 2025
Resolved: Square & Stripe Terminal payments are back to normal. Please refresh the patient’s account to confirm payment was successful.
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page