Resolved Incidents
April 22, 2024
Call Service Disruption for our Support Team
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April 01, 2024
Square - payments disruption
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March 12, 2024
Issues with Sending SMS
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February 27, 2024
TELUS eClaims - Canada Life Submission Errors
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February 06, 2024
Square - all services disruption
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December 13, 2023
TELUS eClaims - Canada Life - Submission Timeouts
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December 08, 2023
All Square services are currently disrupted
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November 30, 2023
Pacific Blue Cross Outage
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November 21, 2023
Pacific Blue Cross Outage - Reauthentication Required
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November 16, 2023
Square Terminal - services disruption
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November 14, 2023
Issues with Uploading Electronic Remittances (ERA)
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November 08, 2023
TELUS eClaims Submissions Timeouts
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November 03, 2023
Pacific Blue Cross Outage
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October 31, 2023
Pacific Blue Cross Outage
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October 30, 2023
Pacific Blue Cross Outage
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October 18, 2023
Pacific Blue Cross Outage
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October 13, 2023
Some customers are experiencing an issue connecting to Jane
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September 28, 2023
Square Terminal - Interac (debit) payment disruption
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September 07, 2023
All Square services are currently disrupted
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August 17, 2023
Square Terminal service disruption
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page