Resolved Incidents


January 27, 2025

In-App Chat and AI Sidekick Unavailable

January 27, 2025

TELUS eClaims - Submission Timeouts

January 09, 2025

Resolved: Square & Stripe Terminal payments are back to normal. Please refresh the patient’s account to confirm payment was successful.

January 07, 2025

Square and Jane Payments payouts may be delayed

January 02, 2025

Admin users unable to log in with Safari 15.4 and older

October 21, 2024

Pacific Blue Cross Re-Authentication Issues

October 07, 2024

TELUS eClaims - Submission Timeouts for Canada Life

September 26, 2024

TELUS eClaims - Claim Submission Failures

September 10, 2024

Issues with Viewing Online Booking Availability

August 03, 2024

Payfirma payments are currently disrupted

July 20, 2024

Scheduled TELUS eClaims Outage

June 21, 2024

Payfirma Processing Issue

June 21, 2024

TELUS eClaims - Intermittent Submission Timeouts for Manulife and Canada Life

June 13, 2024

Issues with Duplicating Chart Entries

June 07, 2024

Issues with Facebook Sign-In Option

May 24, 2024

Planned System Maintenance for Canada Life

May 01, 2024

Payfirma payments are currently disrupted

April 22, 2024

Call Service Disruption for our Support Team

April 01, 2024

Square - payments disruption

March 12, 2024

Issues with Sending SMS

As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found on our old page