Resolved Incidents


February 06, 2024

Square - all services disruption

December 13, 2023

TELUS eClaims - Canada Life - Submission Timeouts

December 08, 2023

All Square services are currently disrupted

November 30, 2023

Pacific Blue Cross Outage

November 21, 2023

Pacific Blue Cross Outage - Reauthentication Required

November 16, 2023

Square Terminal - services disruption

November 14, 2023

Issues with Uploading Electronic Remittances (ERA)

November 08, 2023

TELUS eClaims Submissions Timeouts

November 03, 2023

Pacific Blue Cross Outage

October 31, 2023

Pacific Blue Cross Outage

October 30, 2023

Pacific Blue Cross Outage

October 18, 2023

Pacific Blue Cross Outage

October 13, 2023

Some customers are experiencing an issue connecting to Jane

September 28, 2023

Square Terminal - Interac (debit) payment disruption

September 07, 2023

All Square services are currently disrupted

August 17, 2023

Square Terminal service disruption

July 06, 2023

TELUS eClaims Submissions Timeouts

July 04, 2023

TELUS eClaims - Manulife Physiotherapy Submission Timeouts

June 30, 2023

Error when processing payments via Jane Payments Terminal

June 12, 2023

Square services disruption

As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found on our old page