Resolved Incidents
March 31, 2025
In-App Chat Unavailable
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March 14, 2025
Pacific Blue Cross Outage
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March 12, 2025
Pacific Blue Cross Outage
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February 18, 2025
TELUS eClaims - Submission Timeouts
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January 27, 2025
In-App Chat and AI Sidekick Unavailable
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January 27, 2025
TELUS eClaims - Submission Timeouts
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January 09, 2025
Resolved: Square & Stripe Terminal payments are back to normal. Please refresh the patient’s account to confirm payment was successful.
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January 07, 2025
Square and Jane Payments payouts may be delayed
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January 02, 2025
Admin users unable to log in with Safari 15.4 and older
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October 21, 2024
Pacific Blue Cross Re-Authentication Issues
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October 07, 2024
TELUS eClaims - Submission Timeouts for Canada Life
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September 26, 2024
TELUS eClaims - Claim Submission Failures
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September 10, 2024
Issues with Viewing Online Booking Availability
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August 03, 2024
Payfirma payments are currently disrupted
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July 20, 2024
Scheduled TELUS eClaims Outage
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June 21, 2024
Payfirma Processing Issue
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June 21, 2024
TELUS eClaims - Intermittent Submission Timeouts for Manulife and Canada Life
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June 13, 2024
Issues with Duplicating Chart Entries
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June 07, 2024
Issues with Facebook Sign-In Option
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May 24, 2024
Planned System Maintenance for Canada Life
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page