Resolved Incidents
March 17, 2026
AI Scribe service disruption
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February 03, 2026
Phishing email targeting Jane users
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January 29, 2026
Jane Payments Terminal Processing Issue
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January 21, 2026
Pacific Blue Cross - Submission Failures
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January 19, 2026
Documo - eFax Sending Failures
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January 09, 2026
Claim.MD SFTP Connection Issue Affecting Integrations
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December 24, 2025
Twilio Delivery Delays
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December 16, 2025
Chart Error Banner
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November 18, 2025
Cloudflare Outage is Impacting jane.app
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November 12, 2025
Pacific Blue Cross Outage
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October 23, 2025
Two-Factor Authentication (2FA) Issue
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October 20, 2025
AWS Outage
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October 15, 2025
US Demo Site is temporarily offline.
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September 18, 2025
Issue joining Online Appointments using Chrome and iOS 26
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September 09, 2025
PBC Outage may cause submissions to fail
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July 16, 2025
Pacific Blue Cross Outage
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July 09, 2025
Support Phone Line Outage
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June 13, 2025
TELUS eClaims - Submissions Failing
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June 12, 2025
TELUS eClaims - Submissions Failing
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June 12, 2025
Documo Outbound Fax Outage
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page