Resolved Incidents
April 13, 2023
Users are currently experiencing issues with In-App chat
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April 04, 2023
Error when processing payments via Jane Payments Terminal
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April 04, 2023
Issue with Loading Reports
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March 31, 2023
TELUS eClaims - Submissions Timeouts
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March 24, 2023
Partial Service Disruption for Australian accounts
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March 22, 2023
"This item could not be saved" error when creating new patients
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March 06, 2023
TELUS eClaims - Manulife timeout
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February 21, 2023
Some accounts are experiencing a 504 gateway timeout error when accessing Jane
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February 06, 2023
Square is experiencing a payments disruption
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January 25, 2023
Teleplan - System Timeouts
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December 16, 2022
Unable to update billing codes from the chart area if it already has one.
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November 10, 2022
Issue with Pay Balance Email through Payfirma
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November 09, 2022
Some pay balance emails not sending
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November 08, 2022
Reduced services with our reporting
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November 07, 2022
Jane logging customers out repeatedly.
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September 14, 2022
TELUS eClaims - Intermittent Submission Timeouts
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September 08, 2022
Pacific Blue Cross Integration - Billing Codes
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July 15, 2022
Square Integration - Degraded performance/outage
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page