Resolved Incidents
August 17, 2023
Square Terminal service disruption
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July 06, 2023
TELUS eClaims Submissions Timeouts
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July 04, 2023
TELUS eClaims - Manulife Physiotherapy Submission Timeouts
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June 30, 2023
Error when processing payments via Jane Payments Terminal
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June 12, 2023
Square services disruption
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June 09, 2023
Pacific Blue Cross Outage - Monitoring
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May 30, 2023
TELUS Manulife submission time-out errors
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May 18, 2023
TELUS submission time-out errors
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May 17, 2023
TELUS submission time-out errors
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May 17, 2023
TELUS submission time-out errors
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May 04, 2023
Pacific Blue Cross Outage
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May 03, 2023
A subset of users are experiencing intermittent disruptions accessing Jane
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April 13, 2023
Square is experiencing a payments disruption
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April 13, 2023
Users are currently experiencing issues with In-App chat
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April 04, 2023
Error when processing payments via Jane Payments Terminal
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April 04, 2023
Issue with Loading Reports
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March 31, 2023
TELUS eClaims - Submissions Timeouts
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March 24, 2023
Partial Service Disruption for Australian accounts
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March 22, 2023
"This item could not be saved" error when creating new patients
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March 06, 2023
TELUS eClaims - Manulife timeout
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page