Resolved Incidents


June 09, 2023

Pacific Blue Cross Outage - Monitoring

May 30, 2023

TELUS Manulife submission time-out errors

May 18, 2023

TELUS submission time-out errors

May 17, 2023

TELUS submission time-out errors

May 17, 2023

TELUS submission time-out errors

May 04, 2023

Pacific Blue Cross Outage

May 03, 2023

A subset of users are experiencing intermittent disruptions accessing Jane

April 13, 2023

Square is experiencing a payments disruption

April 13, 2023

Users are currently experiencing issues with In-App chat

April 04, 2023

Error when processing payments via Jane Payments Terminal

April 04, 2023

Issue with Loading Reports

March 31, 2023

TELUS eClaims - Submissions Timeouts

March 24, 2023

Partial Service Disruption for Australian accounts

March 22, 2023

"This item could not be saved" error when creating new patients

March 06, 2023

TELUS eClaims - Manulife timeout

February 21, 2023

Some accounts are experiencing a 504 gateway timeout error when accessing Jane

February 06, 2023

Square is experiencing a payments disruption

January 25, 2023

Teleplan - System Timeouts

December 16, 2022

Unable to update billing codes from the chart area if it already has one.

November 10, 2022

Issue with Pay Balance Email through Payfirma

As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found on our old page