Resolved Incidents
October 31, 2023
Pacific Blue Cross Outage
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October 30, 2023
Pacific Blue Cross Outage
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October 18, 2023
Pacific Blue Cross Outage
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October 13, 2023
Some customers are experiencing an issue connecting to Jane
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September 28, 2023
Square Terminal - Interac (debit) payment disruption
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September 07, 2023
All Square services are currently disrupted
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August 17, 2023
Square Terminal service disruption
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July 06, 2023
TELUS eClaims Submissions Timeouts
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July 04, 2023
TELUS eClaims - Manulife Physiotherapy Submission Timeouts
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June 30, 2023
Error when processing payments via Jane Payments Terminal
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June 12, 2023
Square services disruption
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June 09, 2023
Pacific Blue Cross Outage - Monitoring
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May 30, 2023
TELUS Manulife submission time-out errors
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May 18, 2023
TELUS submission time-out errors
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May 17, 2023
TELUS submission time-out errors
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May 17, 2023
TELUS submission time-out errors
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May 04, 2023
Pacific Blue Cross Outage
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May 03, 2023
A subset of users are experiencing intermittent disruptions accessing Jane
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April 13, 2023
Square is experiencing a payments disruption
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April 13, 2023
Users are currently experiencing issues with In-App chat
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As of July 2022, Jane's Status Updates have moved here - any prior incidents can be found
on our old page